Refund Policy

Refund Policy

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Returns 
Our policy lasts 14 days from receiving your goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are exempt from being returned.

As part of our 'Schlurp Certified' policy, if you have specifically opened the package of tea, tasted and disliked the tea, we offer a complete refund on your whole order. We require you to ship the remainder of your order back to our Tea HQ. Brew Tea Company USA, Box & String LLC, W310N6764 CHENEQUA DR, HARTLAND, WI 53029, United States. Please note you must cover the cost of shipping the goods back to us.

To complete your return, we require a receipt or proof of purchase.

Please get in touch with us: hello@brewteacompany.us to chat about your return and if there is anything else we can do for you.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@teamule.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@brewteacompany.us and send your item to: Brew Tea Company USA, Box & String LLC, W310N6764 CHENEQUA DR, HARTLAND, WI 53029, United States

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: Brew Tea Company USA, Box & String LLC, W310N6764 CHENEQUA DR, HARTLAND, WI 53029, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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